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03 9735 4211

 WE ARE OPEN 24 / 7 

 3 MAROONDAH HIGHWAY, LILYDALE 

 

 

Our Accident and Emergency services are available 24 hours, 7 days a week. We always have a Vet on site, so if you have a pet emergency, we will be available to help.

 

Our state of the art facilities enable us to provide immediate critical care treatment including the use of intravenous fluids, blood transfusions, oxygen therapy, life support, emergency surgery and medications. We also have the capability to provide in house blood testing and x rays, which can be done within 30-60 minutes while you wait. You can be rest assured that your pet will receive the fastest appropriate care possible.

 

WHAT TO EXPECT? 

We aim to provide the highest level of care to you and your pet. Our dedicated team of Vets and Nurses are highly trained to handle all emergency situations and are backed up by specialists in local referral centres if patients require urgent specialist intervention.

 

If you do experience a pet emergency situation, we ask that you call us on 9735 4211 or come to us, where a Vet will be available to assess the urgency of your pet's situation.

 

What you can expect on arrival

  • Once you arrive, your pet will be allocated a ‘triage level’ if other clients are waiting.
  • Triage is a process of prioritizing patients based on the severity and urgency of their condition.
  • The Vet will examine your pet in detail according to the triage order.
  • Once the examination is complete, the nature of the problem and the necessary treatment will be explained to you by the Veterinarian.
  • There are usually two or more options at this stage. Your pet may be treated and sent home straight away or may require in-hospital treatment if your pet is very sick. The Veterinarian will estimate all costs to you and discuss your options.

 

COST AND PAYMENTS 

We understand that emergency care can be an expensive prospect for many pet owners. Unfortunately, unlike human services, pet care isn’t subsidised by the government. As such, we aim to ensure our fees are fair and reflective of the level of care and service we provide.

 

We accept most payment options including Cash, Debit Cards and Visa/Mastercard. We DO NOT accept Diners Club/Amex or Cheques.

 

All accounts must be finalised upon the discharge of your pet.

 

We ask that the consultation fee MUST be paid at the time of arrival. If admission is required a further deposit of a minimum of 50% of the estimated cost is required for all hospitalised patients.

 

If you need assistance with your Vet bills, we recommend Vet Pay. Vet Pay offer payment solutions, specifically for the Veterinary industry, to help make treatments more affordable for pet owners. If you have any questions, check out their website or ask one of our staff members for more information.

WHAT IS AN EMERGENCY?


If your pet exhibits any abnormal activity or behaviour, a veterinary consultation is a good idea. If you’re concerned about your pet, feel free to contact us or come in for a consult. Remember, Lilydale Accident and Emergency is staffed 24/7.

 

Poisoning

 

Poisoning is a common emergency in pets and the list of causes is long; insecticides, snail bait, rat bait, weed killers, fertilisers, paint, medications along with many household foods such as chocolate, grapes, macadamia nuts and so on. Signs are variable and may include vomiting, twitching, lethargy, convulsions and difficulty breathing.

 

If you suspect your pet has ingested something it shouldn’t have, contact us or bring them down immediately for assessment.
 

Wounds

Wounds can be caused by a puncture, abrasion, or incision caused by any multitude of objects. Any open wound needs to be treated immediately to avoid infection. More severe wounds may require surgery or reconstructive surgery.

 

If your pet is bleeding, apply pressure either side of the wound. If you have accessible bandages, apply to the area and bring them straight to us.

 

Choking

Severe choking can occur when an object blocks the animal's windpipe e.g. balls, gristle, stones. Some symptoms including pawing at the mouth, choking or gagging, agitation, blue tongue or respiratory distress.

If you suspect your pet is choking, please call us immediately or bring them straight to us.

 

Animal Bites & Fights

If you suspect your animal has been involved in a fight, call us or bring them straight here. It is best that the Vet assesses the state of the injuries and devise the best treatment plan for your pet. This may include pain relief, minor surgery, bandaging and antibiotic treatment.  

 

Seizures & Fits

Seizures are caused by abnormal brain activity which causes them to lose control of their bodily functions. You may find that your pet will lose control of their limbs, fall and appear to ‘tread water’. If you notice these changes in behaviour, DO NOT touch your pet.

 

Instead, move away from any objects which may cause injury, gently talk to them and stay with them until the seizure is over. Never try to go near their mouths or hold their tongues - they cannot choke on them but they may bite you. Once the seizure is over, call your Vet immediately or bring them to us for assessment.

 

Rat Bait or Snail Bait Ingestion

If you suspect your pet has eaten rat bait or snail bait, you MUST bring them to us immediately. If you can, bring the packet or label with you. It is imperative a Vet sees your pet as quickly as possible after ingestion to ensure appropriate treatment can be given. Rat bait is particularly poisonous to animals and can cause death if left untreated.

 

Road Trauma

If your pet has been involved in a road trauma, they will need immediate veterinary attention. Call us or bring them here immediately. Your pet and likely yourself will be scared, The best thing you can do is try to remain calm. Keep your pet warm by wrapping them in a blanket, keeping their mouth and nose exposed. In the case of broken bones, try and place a board underneath your pet, this will help keep them steady to transport them to us.

 

Vomiting & Diarrhoea

There can be many causes of vomiting and or diarrhoea, some which are obvious, others may require further testing to diagnose.

Vomiting & Diarrhoea together

Any pet exhibiting Vomiting and Diarrhoea together need to be seen by a Vet immediately. Call us or bring them down to be seen.

 

Vomiting only

If you notice blood in your pet's vomit, you have noticed constant vomiting and they don’t appear ‘themselves’, they require immediate Vet attention. Call us immediately.

 

If your pet appears to be in good spirits, withhold water and food for at least 2 hours. You can then re-introduce small amounts of water every couple of hours for 6 hours. After this time, if there has been no further vomiting, introduce small amounts of bland food (boiled chicken & rice). Continue feeding these small, bland meals for 2-3 days before starting regular feeding schedules.

 

Diarrhoea only

If you notice changes in your pet’s behaviour, continual diarrhoea or blood in diarrhoea, your pet needs immediate Vet attention. Call us immediately.

 

Diarrhoea has many causes. If you notice changes to your pet’s stools, don’t offer them food for at least 12-24 hours, but do offer them plenty of water. Call your Vet for advice, ideally, they will need to be seen. Once re-introducing food, small bland meals are ideal for a few days before starting regular feeding schedules.

 

Swollen Abdomen

A swollen belly is a condition which requires urgent medical attention. Although the cause is unknown, the belly enlarges and can twist, causing the blood supply to be cut off, as well as blocking the entry and exit passages to the stomach. This can cause severe pain and can be life-threatening if left untreated. If you notice your pet has excess saliva, is retching or trying to vomit, is anxious or restless, call us or bring them immediately to medical attention.

 

Difficulty Breathing

There are numerous conditions which can cause difficulty breathing. If you notice your pet is having trouble breathing, they will require immediate medical attention, which can include airway examination and oxygen therapy. Call us or bring them in for Vet assessment.

 

Difficulty Urinating or Defecating

If you notice your pet has trouble going to the toilet, this includes straining or discomfort, positioning themselves but not passing anything or more frequent urination, they require Vet care. Please call us or bring them in for assessment.