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GENERAL QUESTIONS

 

PAYMENT OPTIONS 

At LVC, we accept the following payment methods:

 

Cash

Eftpos

Visa

Mastercard

 

Unfortunately we don’t accept Cheques or American Express.

 

What if I don’t have the money to pay for my bill?

Here at LVC, all invoices need to be settled at the end of your appointment/time of discharge. We don’t offer payment plans, however if you need financial assistance, we do offer a service through a 3rd party company VetPay who are able to provide you with a line of credit to help manage your bill (conditions apply).

 

For more information about VetPay, click the link to their website or speak to one of our staff who will be able to provide you more information.

 

PET INSURANCE

Our pets give us 100% unconditional love and support; but sometimes they will unexpectedly be taken ill or find themselves injured and it may cost more than you’ve budgeted for. Fortunately, Pet Insurance is available to help alleviate these financial stresses and more and more pet owners are discovering the convenience of this service.

 

Whilst we don’t recommend one insurer over another, we do suggest that if this something you are interested in, do your research, read the fine print to make the right choice for you and your pet. Different insurers provide different services and you will need to find the right one to fit your needs.

 

LOST & FOUND PETS

If you find a stray pet or your pet manages to escape from your property, we highly recommend that you call the Local Council (Yarra Ranges for the Lilydale area) as your first port of call. They will be able to send a Ranger out to collect the stray pet from where you have found them, scan for their microchip and contact the owner to collect them.

 

Unfortunately Victorian laws were changed recently regarding Vet clinics being able to take in and scan the chips of lost pets and we are no longer able to take them in.

 

INJURED WILDLIFE

Similarly, if you happen to see injured Wildlife, it is best to call Wildlife Victoria  to come and assess and rescue the animal. They work with the state of Victoria to resuce and treat injured wildlife, statewide.

 

If you find injured wildlife locally and bring them to the clinic, we will have a Vet assess their state of health, however as we are an Emergency Hospital, we unfortunately do not have the facilities to take them in and treat them.

GENERAL PET CARE QUESTIONS

 

We’re moving house, how do we make the move easy for our pet?

You want to make the move as easy as possible and the best way to do this is to create familiarity for your pet.

Try taking your dog for walks around your new neighbourhood in the

weeks before you move, so they become used to their new surrounds

and have time to mark their new territory; bring existing bedding, food bowls, blankets and toys from your old home to the new home so that

their regular belongings are recognisable in their new surrounds.

 

You also want to make sure their new home is safe so check for the following possible dangers:

  • Poisons in the garden, shed, garage and home (link to poisons page)
  • Check for holes in your fencing or gaps around the perimeter of your house so they can’t find themselves trapped anywhere
  • Check your yard for old bones, nails, wood or rusty building materials which may cause injury

And most importantly, make sure your pet is wearing identification that is up to date,  make sure their microchip registration information is correct and that they are registered with your local council.

 

We're bringing home a new pet, how do we help them settle in?

Bringing home a new pet is one of the most exciting things a family will experience. But with all that excitement it’s important to prepare your family and home for their arrival, ensuring you have everything they will need to settle into their new home.

 

It is also important that the first 24 hours of their new life are as calm and quiet as possible. So as hard as it will be to not invite all your friends and family around to meet your furry friend, please resist and give them a nice calm, relaxing start to life with your family.

 

What is the best way for us to introduce our newest fur baby to the family?

When introducing your new pet to their older furry siblings, it is important to consider your existing pets nature. Whilst some pets are highlighly social and accepting of other animals, others won’t be so, and this may cause stress for both the pet and the owner.

 

It is therefore important that all pet siblings are introduced on ‘neutral ground’, so that they have time to socialise and recognise each other’s scents before bringing them home.

 

How do I give my pet their medication without them rejecting it?

 Trying to get medication down your pet’s throat can be a stressful concept to some  pet owners. We find the best way to do this is to try and hide it (particularly pills) in  their favourite food - the smellier the better. This is because the more pungent the  odour of the food, the less likely they are to find the also smelly medication and pick it  out. So try treats like liver, peanut butter, smoked ham etc.

 

You can also prepare several portions of the same snack, hiding the medication in one of them, and making it a game so that they don’t know which snack the pill is hiding in and will hopefully, take it down without realising.

 

How do I know if my pet is overweight?

If you’re worried that your pet may be overweight, we strongly recommend you bring them in to see a Vet where we can do a full assessment of their health (including a blood test) to determine if they sit within a healthy weight range.

 

A healthy weight can be determined by you at home - some things to look out for include whether you can see a clear waistline when looking at your dog from above. Similarly, if you can feel your dog’s ribcage (with a little fat under the skin), this is also a good indication they’re sitting in a healthy weight range.  

 

Why is my pet eating grass?

Contrary to popular belief, dog’s don’t always eat grass to make themselves

vomit; interestingly it’s been shown that only 25% of dogs who do eat grass vomit afterwards. So why do they do it? You may be curious to know that the reason is actually unknown. It may be due to boredom, a nutritional deficiency, need for fibre or to test their world (particularly if they’re a puppy). If you notice your pet is eating grass, watch them in the hours afterwards and if they seem ill, bring them in to see a Vet. Otherwise it may just be a funny behaviour which will pass with time.